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Committed to Customer Service for over a Century

A history of superior customer service

“It has been said that you cannot truly know yourself without knowing where you came from. Just like our founders, we continue to uphold the time-valued aspect of relationship banking. We believe knowing our customers on a first name basis is just as important as providing unique and innovative products and services.”

Great customer service

A smile and hand shake are central parts of our commitment to great customer service.

These words from our current bank president Chris Grimm are at the heart of our approach to serving our customers in our communities. Our dedication customer service is what separates us from the large state and national banks and gives us the ability to better help our customers.

As an integral part of our communities, we not only provide the highest quality banking services, but we do it with a smile and conversation that you just won’t find at other banks. But you don’t have to take our word for it; here are some kind words offered up from a few of our customers via our Facebook page:

“Iowa State Bank is the best bank I have ever had an account at. The employees are nicer than any other bank employees I have ever dealt with. They always recognize me. Whenever I am there, I feel comfortable and relaxed, like I could just stay all day…thank you for always making my bank experience so pleasant.” 

“4 1/2 years ago Tad and I were looking to purchase Cellular Connections, Inc. We tried several different banks to help us out financially, and none of them wanted to help us out. We walked into Iowa State Bank and talked to Kim and Chris who were more than eager to sit and talk with us!… thank you Iowa State Bank for believing in Tad and I when nobody else would!” 

“You’ve been my bank for 39 years…there have been a lot of changes over the years, but the great service continues through today!” 

If you’ve had a great customer service experience with us, tell us about it on our Facebook page! We look forward to serving our communities to the best of our abilities now and into the future. Be sure to visit us at any Iowa State Bank locations in Burlington, Wapello, Mount Union and Morning Sun!

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